Shipping policy

Thank you for shopping with DAVID MATHEW JOHNSON. We make every effort to ensure your consumer electronics order reaches you accurately, in proper working condition, and within a reasonable timeframe.

1. Order Processing Time

Once your order confirmation is received, we typically process and prepare it for shipment within 1 to 7 business days, excluding weekends and public holidays. If we receive an unusually large number of orders during a promotional period or seasonal peak, handling may take a bit longer, and we will email you directly should any significant delay occur.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated automatically based on your order and destination, and the final cost is displayed on the checkout page before payment is completed. Our standard shipping service has an estimated delivery time of 15 business days. All delivery estimates are approximate and may vary due to carrier delays, customs procedures, weather conditions, logistical congestion, or holidays.

3. Shipment Confirmation and Order Tracking

After your order has been dispatched, you will receive a shipment confirmation email that includes tracking details. Tracking information usually becomes active in the carrier's system within 24 to 48 hours after the package leaves our facility. You may use the tracking number provided to follow the parcel's progress online.

4. Incorrect Address Disclaimer

Please take a moment to confirm that your shipping address is complete and correct before submitting your order. DAVID MATHEW JOHNSON is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address issue, additional fees will apply to cover the cost of reshipping.

5. Lost or Damaged Packages

If your package does not arrive by the estimated delivery date, please contact us within 2 days of that expected date so we can open an investigation with the carrier. If your order arrives with visible damage or a functional defect, please reach out to us within 24 hours of delivery and attach clear photos of both the item and the packaging. We will review each case and work toward a prompt resolution.

6. Apparel Care and Usage Notice

Electronic products should be operated, charged, and maintained in accordance with the user instructions included with each item. DAVID MATHEW JOHNSON is not liable for damage resulting from improper charging, exposure to water or extreme temperatures, unauthorized disassembly, drops, or any other misuse of the product outside its intended purpose.

7. International Shipping and Customs Notice

For shipments sent outside the country, customs duties, taxes, or import fees may be levied depending on the destination. These charges are imposed by the local government and are the sole responsibility of the customer. They are not included in the product price or the shipping cost shown at checkout.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name: DAVID MATHEW JOHNSON
Email: service@davidchic.shop
Phone: +1 213-639-9667
Physical Address: 1102 21st St NE, Canton, OH 44714, United States